Fei Yue firmly believes in the importance of applying research to improve the quality and effectiveness of our services. The research department supports the organisation’s research studies, programme development and evaluations, as well as community needs assessments. 

Our Past Projects

Since 2004, Fei Yue Community Services has been providing online counselling services for counsellors to reach out to youths who might be hesitant to seek help due to the stigma attached to it. This study looks at (i) youth cyber trends; (ii) youths’ receptivity towards online counselling; (iii) the experiences of youths who are engaged in online counselling; and (iv) the elements which are helpful for an online counselling service. 1133 participants aged 9 to 30 from various educational levels were surveyed, and 12 of Fei Yue’s online counselling clients were interviewed online.

The findings show that youths were comfortable with the internet, and use it often for online gaming and social networking. However, only half would consider attending an online counselling session. This could be due to insufficient knowledge about counselling and the stigma associated with it. Most youths, especially primary school students, were comfortable with counselling via online chat, and online counselling users found that the main benefits of online counselling were privacy and a less confronting environment. Evidence from this study suggests that there is a growing niche for online counselling in Singapore, especially among the primary school students.

This project is funded by NCSS and Singapore Tote Board

According to the 2010 census, approximately 8.2% of the senior population in Singapore lived alone. This study hopes to understand (i) the problems and concerns of seniors living alone locally and the coping strategies they adopt to overcome them; (ii) the significance of family and the family’s involvement; (iii) the importance and potential of eldercare centres in impacting the lives of the seniors; and (iv) the issues of concern among seniors in future such as their expectations of living arrangements when they grow older, how they expect their needs to be met and the extent to which they hope to receive informal support.

A total of 300 seniors and their family members aged 16 to 92 were recruited for the surveys and 170 participants were recruited for the interview. Of the 170 participants, 120 were seniors living alone, 30 were seniors living with their families, and 20 were young-old persons aged 55 to 64. Results found that seniors living alone were concerned about their finances and health. They mainly relied on family, including extended family, but might also seek support from friends and neighbours within the community. The young-old people were concerned about their health and emotional support. They also hope to work beyond retirement and age-in-place. Senior Activity Centres and Neighbourhood Link Centres (no longer in operation) facilitated social interactions, offered some assistance in emergencies, and allowed seniors to try new things.

Fei Yue Community Service’s Early Intervention Programme for Infants and Children (EIPIC) provides early intervention for children from birth to six with developmental disabilities. The study aims to find out (i) the functional outcomes of children after receiving early intervention; (ii) the impact of early intervention on family outcomes; (iii) the helpfulness of early intervention for families; and (iv) the parents’ perceptions of early intervention. The study adopts a mixed method design, using both surveys and interviews.

The survey, adapted from Child Outcomes Form and Family Outcomes Survey-Revised (FOS-R), was completed by the parents of 139 children before and after receiving the intervention. To gain a deeper understanding of the parents’ experiences, 30 interviews were conducted with 38 primary caregivers of 31 children. The study has shown that the early intervention has resulted in positive child and family outcomes, and EIPIC services were perceived as helpful. Overall, early intervention was shown to have positive effects on the children and their families.


This project is funded by NCSS-VCF and Singapore Tote Board

There has been a shortage of manpower and high staff turnover of formal care providers in the eldercare and disability sector. This study seeks to better understand (i) the well-being of formal care providers; (ii) their structural and psychological empowerment; (iii) their intent to leave; (iv) the factors that contribute to their job satisfaction and dissatisfaction; and (v) how they cope with the stressors and challenges they face at work.

The research study employed both quantitative and qualitative methods. 360 formal care providers were surveyed, and several focus group discussions (FGDs) were conducted with a total of 50 participants. The survey questionnaire contained demographic questions and three other standardised scales which measured general health, psychological empowerment and structural employment. We found three sources of stress (i) client and family members; (ii) organisational factors; and (iii) personal factors. Factors contributing to job satisfaction were (i) being reminded of their family members; (ii) positive feedback; and (iii) career development opportunities. Factors affecting job dissatisfaction were (i) stress and burnout; (ii) office politics; (iii) work overload; (iv) lack of funding; and (v) poor supervision. Lastly, factors contributing to their intention to leave were (i) personal family issues; (ii) meagre salary; (iii) career opportunities; and (iv) unhappiness with management and colleagues. Based on these findings, appropriate recommendations were made to improve the areas that are lacking in this sector.

This project is funded by SGX

Divorce is a stressful and challenging life process, with women often bearing the debilitating effects of divorce more than men. Fei Yue designed a three-day, two-night camp for divorced mothers and their children to strengthen their family bonds and to equip them with knowledge and skills to cope with life after divorce. In this programme, mothers were taught skills related to budgeting, coping with stress, and parenting. Children, on the other hand, were taught to identify feelings resulting from the impact of divorce, and to express those feelings adaptively. They learnt to express their feelings in a fun manner that promoted bonding with their mothers and siblings.

A mixed method approach is used to examine if there were enhanced resilience and positive change in divorced mothers’ perceptions of their circumstances. 11 families took part in the surveys and interviews. The results showed that the programme has helped divorced mothers normalise their experiences and feelings through the interaction with other divorced mothers, and allowed them to understand themselves better. In sum, participants reported acquiring relevant coping skills and enhanced resilience when they were more aware of their strengths. Having a better understanding of their children’s feelings, needs, and wants have enabled participants to have better parenting skills.

This project is funded by SGX

Fei Yue’s home-based family life education (HBFLE) programme consists of at least three home visit sessions by volunteer befrienders and a two-day-one-night finale camp at a hotel. The programme’s objective was to raise participants’ awareness of three of the following five skills (i) financial literacy; (ii) parenting; (iii) couple-hood/showing love; (iv) stress management; and (v) anger management. Since commencing in 2014, seven runs of this programme have been conducted in English and Mandarin, reaching out to a total of 112 low-income families. This evaluation aims to find out (i) if participants gained knowledge of and applied the abovementioned life skills in their family lives; (ii) how the programme impacted participants’ family relationship; and (iii) the key strengths and limitations of the programme.


The evaluation was done using a combination of pre- and post- programme surveys with 31 participants, 41 befrienders’ observation and feedback, 37 face-to-face interviews with participants, and focus group discussions with nine volunteer befrienders. In general, participants who were surveyed reported positive programme experience. This study found that participants generally gained knowledge of life skills imparted and they applied most of the life skills learnt from the programme.

Super Families is a sibling support workshop for families with a child enrolled in Fei Yue’s Early Intervention Programme for Children and Infant (EIPIC) and an older, typically developing, sibling. The objectives of the programme are to (i) increase family bonding amongst members in the family; (ii) increase older sibling’s understanding towards the younger sibling’s condition; (iii) improve older siblings’ control over their emotions towards their younger siblings; (iv) increase parents’ knowledge with regards to advocacy, and therefore increasing effort to advocate for their child; and (v) help parents to better manage sibling relationships.

Conducted over two weekends, the programme has separate segments for the parents and siblings. Areas such as sibling relationship and rivalry, emotional regulation and family bonding were covered. Qualitative data is gathered through pre- and post-programme interviews with the participants, and observations conducted by researchers during the programme. Parent participants reported being better equipped to support sibling relationships. Older siblings demonstrated better understanding of special needs during the interview and took greater interest in the daily lives of their special needs siblings by being more actively involved in their routines. Areas which requires strengthening identified from the evaluation include (i) going in-depth for some of the topics taught in the sessions for the parents; and (ii) incorporate ways to update parents on what was taught to older sibling so that parents can strengthen learnings at home. Overall, participants found Super Families programme beneficial.

“Happy Family” is a home based family life education programme for lower income families. It aims to raise participants’ awareness on: (i) financial literacy; (ii) parenting styles; (iii) love languages; and (iv) stress and anger management. It consists of three to four home visits by volunteer befrienders and a two-day-one-night camp. In the eighth and ninth run of the programme, a new component based on Theraplay-based techniques was included to enhance parent-child interactions.

The objectives of this evaluation were (i) if participants had gained, and applied, the knowledge taught in the programme; (ii) how the programme impacted participants’ family relationships; and (iii) strengths and limitations of the programme. Data was collected through a combination of methods, including pre-, (mid-) and post- programme surveys, befrienders’ observations and feedback, face-to-face interviews with participants, and focus group discussions with volunteer befrienders.

The evaluation found that participants had gained and applied the skills taught. For example, being more aware of non-verbal cues (eg. maintaining eye contact) when communicating with their children, and healthier coping strategies when they were stressed emotionally.  The participants also appreciated the home visits as they did not have to travel or make child care arrangements. A gap identified from the evaluation was the need to strengthen the programme syllabus so that families with special needs children could be served. The existing syllabus was developed based on the needs of families with typically developing children.  It was recommended therefore to limit programme admission to families with typically developing children until a revised syllabus for families with special needs children was ready.

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