Heartbeat of Fei Yue

Heartbeat of Fei Yue shall go behind the scene and profile the works
of our colleagues serving in different areas and services.

This quarter, we feature Ms Aung Thin Thin, Senior Healthcare Assistant from the Healthcare Support department. Fei Yue’s Healthcare Support Department offers Homecare and Caregiver Support and Respite Services. Homecare @ Fei Yue Community Services provides professional services through our qualified and trained nursing and allied health staff, whereas the Caregiver Support and Respite Services provide counselling services and support caregivers who are taking care of the elderly and experiencing a high level of stress.

Ms Aung Thin Thin,
Senior Healthcare Assistant from the Healthcare Support department.

How long have you worked in Fei Yue, and what is your role here?

I am a Senior Healthcare Assistant in the Healthcare Support department. I have been working in Fei Yue for three and a half years. My main role is to provide home personal care services to clients who are seniors.

Can you tell us more about your job scope?

My colleagues and I will first conduct the initial assessment of the clients to understand their medical history and conditions and then determine the type of services that we can render to them. Once the assessment is completed, I will visit my client on a weekly basis to provide home personal care, such as bathing the clients, medication reminders, light housekeeping, simple laundry, purchasing grocery or food items, transferring them to and fro their wheelchairs and so on. I also monitor their well-being and complete the necessary paperwork.

How many clients do you serve and how many clients do you visit in a week?

I currently serve 13 to 14 clients and I visit about four clients in a day.

What do you enjoy most about your job?

I enjoy taking care of seniors. I find that seniors are very lonely, so I will usually spend time talking to them or just be a listening ear to them because they enjoy talking. My seniors will usually share about their family members, their hobbies and their past. I also enjoy helping the seniors cut their hair.

Do you face any language barriers?

Most of the seniors are fluent in Mandarin, Malay or dialects. Even though I am not fluent in those languages, I did not find it challenging communicating with the seniors as we will usually talk slowly. I even ended up learning simple Hokkien and Mandarin languages from them.

Do you face any challenges in your role?

I personally don’t feel like I have any challenges because I can handle all my clients. I find support from my team whenever we have our Morning Roll Call meeting every Monday, and I also get to share the burden with my General Supervisor (GS) and gain encouragement and support from her.

I have just graduated from the ITE Skills Certificate in Health Care (Home Care) and the training I received has helped me gain more knowledge in caring for the different types of clients that I face.

Share with us one fun fact about your job.

My colleagues and I usually bring our big backpacks during home visits. Our backpacks carry a wide range of items, from plastic aprons, to water bottle, shaver, gloves and more!

What do you do on your free days?

I live with four of my Myanmar friends and I enjoy cooking and going out with my friends.

Are you and your Myanmar friends affected by the pandemic and unable to return to Myanmar?

Yes, we are. I used to return to Myanmar every once in two years. But due to the pandemic, I have not seen my parents and brother for more than three years.

What are you grateful for in 2021 and what do you hope for in 2022?

I am grateful that my parents are independent and I enjoy my job. I hope that the borders can be opened so that I can return home to see my parents and family members.